1-800-Flowers.com (NASDAQ:FLWS) Q4 Earnings Miss: Analyzing the E-commerce Retailer's Financial Performance and Future Outlook

• 1-800-Flowers.com reported a significant Q4 EPS miss of -$0.80, falling short of analyst expectations and leading to a 9.3% stock price drop.
• The e-commerce retailer experienced a 12.9% decline in quarterly revenue to $293.12 million, driven by lower sales across key segments.
• Despite a downbeat profit forecast for fiscal 2027, 1-800-Flowers.com plans to implement strategic initiatives including capital raising and technology investments to drive revenue recovery.

1-800-Flowers.com (NASDAQ:FLWS) is a well-known flower and gift retailer operating in the e-commerce and mail-order industry. The company provides a range of products through several brands. It recently announced its Q4 earnings report for the fourth quarter of its fiscal year, which provided insight into its current performance and challenges.

On September 10, 2026, 1-800-Flowers.com reported an earnings per share (EPS) of -$0.80. This figure missed the general analyst expectation of -$0.70 per share. As highlighted by Zacks, this loss is also wider than the -$0.69 per share loss from the same quarter a year ago, leading to a 9.3% drop in its stock price.

The company also announced quarterly revenue of $293.12 million, which was slightly below the estimated $294.17 million. This revenue figure represents a 12.9% decline compared to the previous year. This drop was driven by lower sales in its main core business segments, including a 13.4% fall in its Consumer Floral & Gifts segment.

Further key financial metrics show an adjusted EBITDA loss of $31 million, missing the expected loss of $30.3 million. EBITDA stands for Earnings Before Interest, Taxes, Depreciation, and Amortization and is a measure of a company's overall profitability performance. The company's gross margin also fell to 34.7%, an 80 basis point decrease year-over-year.

Looking ahead, 1-800-Flowers.com projects that its net revenue will decline again in the next fiscal year. As noted by Proactive Investors, its profit forecast for fiscal 2027 is also downbeat. In response, management has outlined strategic plans to raise capital and reinvest savings into marketing and technology to prioritize revenue recovery.